Q: Where do you deliver? 

A: We deliver nationwide! Local Customers who live in Eastbourne, Hailsham, Hellingly, Pevensey, Bexhill, St Leonards, Hastings, Battle, Ore and all surrounding areas will receive their order hand delivered. Customers outside our delivery area will receive their order via Postage/Courier. All Orders are required to be place by 3PM the latest for same day local delivery

Q: Do You Cater for Allergies?

A: We are very sorry but at the moment we do not currently cater for customers with allergies, this is due to all our products being made and packaged in the same kitchen, where cross contamination may occur. 

Q: How Can I Pay? 

A: Hand Delivered orders to our Local area can be paid for via the secure payment option on our website or choose to pay cash or card on delivery, this is under "Offline Payment" at the checkout

Orders that are placed via the website for Postage will need to be paid for via card / Paypal to confirm the order before we ship your items; If you have selected "Offline Payment" at the checkout your order will be cancelled and you will need to replace the order and pay online.

A: How long will my order keep for? 

Q: All items are freshly baked from scratch. Most our items will last 1/2 weeks and all items will be labelled with a best before date. Items that require refrigeration such as Cheesecakes or Custard will have a 2 - 4 Day use by date depending on the ingredients used. 

Q: Can I order a larger portion? 

A: Yes of course, we offer discounts on full trays of all our items, perfect for family gatherings, parties or wholesale. 

Q: What are your opening times?

A: Our Shop opens at 9AM - 3PM Monday - Friday, We also open during the weekends for customers who have arranged Click & Collect.

All Orders are required to be place by 3PM the latest for same day local delivery.

There is a £10 Minimum spend for FREE Delivery, or there is a £3 charge, please select the correct delivery option, If you use Wonder-Points and you order total drops below £10 the website will automatically charge you £3 Delivery, Please make sure the order total after using the Wonder-Points is greater than £10 to get FREE Delivery

Q: When will I get my order?

A: All Orders are required to be place by 3PM the latest for same day local delivery.

For Local Customers your order will be delivered on the nominated day of delivery depending on your area. Our delivery times are between 5pm - 9pm. We deliver on a route basis as we cover a large area. If you have pre-ordered for items that are out of stock, these will be delivered on our next nominated delivery day. For postal orders we aim to dispatch the following working day after your order was placed. 

Due to issues out of our control EG: Weather, Traffic or Roadworks ETC some delivery's might be later than 9PM , we will contact each customer directly who will be affected to inform them it may be late.

To insure that all delivery's are on time, please be aware of the day you selected, and are able to hear the Driver Knock / Ring Bell, Or if you have a safe space for contactless delivery so your order can be left, please inform us in the "NOTES" section during checkout

Q: How much is delivery?

A: For the postal service the rates are set out below

  • Orders under £10.00 = £5.00 P&P
  • Orders between £10.01 - £24.99 = £2.99 P&P
  • Orders over £25.00 = FREE P&P

If you are within our Hand Delivery Service the order value has to be £8+ to get free delivery, or it will revert to the postal service at the checkout, the rates are listed above. 

For more information regarding Postal & Hand Delivery please CLICK HERE

Q: Whats the minimum order spend?

A: Our minimum spend for Local Customers is £8.00. 

For postage orders there is no minimum spend, however a delivery fee may occur based on your order value:

  • Orders under £10.00 = £5.00 P&P
  • Orders between £10.01 - £24.99 = £2.99 P&P
  • Orders over £25.00 = FREE P&P

Q: How does your loyalty scheme work? 

A: Our Loyalty Scheme is coming soon

Q: Are you registered and do you have a Hygiene Certificate?

A: We are proud to announce we are fully registered with Wealden District Council. Our most recent inspection we were awarded with a 5 star food hygiene rating. We are also fully insured and registered with companies house. 

Q: What to do if there is a problem with my order?

A: Its very rare that you should have an issue with your order but we are only human and errors sometimes occur. If something is wrong, please contact us HERE and we will resolve the issue for you asap. Happy customers are our main priority and we will do our best to rectify any issues in a timely manner, 

Q: How do I cancel an order?

A: If you have placed an order and wish to cancel please contact us as soon as possible. We are a family run business where all items are freshly made to order. Please understand that last minute cancellations put us out of pocket and as a small business effects us a lot.  We do understand that things come up that cant be helped in which case we offer all customers 2 chances to cancel last minute and any further orders will be rejected unless paid for in advance. 

Q: Do you offer refunds? 

A: We only offer refunds if there is an issue with your order. For Hygiene & Customer safety we will not accept refunds based on 'Change of Mind'. If you have an issue with your order please contact us HERE to rectify the issue. 

Click Here to view our Refund Policy 

Q: Do you have a shop? 

A: Yes, Come Visit us - Taste Of Wonderland, 51A Bradford Street, On Green Street, Old Town, Eastbourne, BN21 1JA

We do from time to time attend events, for information on when and where we are visiting, please visit our Facebook page

Q: Can I Collect? 

A: Yes of course, Please select Click & Collect to reserve your items, alternatively,  pop in to see what has just been baked ready to go on the website

Q: How do I Contact You? 

A: You can Contact us via Phone, Facebook or Email. To find our Contact Information, please click HERE

Q: My order will not go through?

A: If you are experiencing any issues with our website please Contact Us HERE